Problems with the ticket booking system.
Instructions of Telephone Booking

Problems with the Internet ticketing or telephone booking system
Hotline: 0800-080-412
Online Payment System Problems
Instructions of the Online Credit Card Payment for Ticket Purchase System

Problems with the Online Credit Card Payment System
Hotline: (02)2769-9031
Tickets and Train Problems
Contact each station for problems with ticket and train information. Query the hotline number of each station.

Query the operating services of Taiwan Railways

FAQs for each service offered by Taiwan Railways
What do I do if a typhoon arrives on the day I have booked my ticket?
If the train you are scheduled to take is subject to a typhoon sea warning, You can take your tickets to TRA station to get a full refund. If you cancel payment on the Online payment system, A handling fee will be charged for each ticket that is cancelled.


What do I do if a typhoon arrives on the day I have booked my ticket?


Problems with the ticket booking system.
TEL: 0800-080-412

Online Payment System Problems
TEL: 02-27699031

Contact each station for problems with ticket and train information. Query the hotline number of each station.

Taiwan Railways Query the hotline number

To protect your rights, read the rules below carefully. If the individual (buyer) who books a ticket is not the individual (passenger) who will take the train, he/she will be deemed as an agent and have the obligations to advise the passenger of the rules and restrictions.

Check the box for your acknowledge of terms and condition.
I have read the ticketing rules below thoroughly and accept all of them.
(You must click “here” before you can proceed with ticketing. Otherwise, you must buy your ticket in other ways.)



The rules of “Online Credit Card Payment for Ticket Purchase” for Taiwan Railways Administration

Refund and ticket change must be made at the TRA stations
with the original credit card used to pay.

You can use “Payment Records Query” for inquiring the record of credit card payment
and print the Ticket Pick Up Form.

By January 26, 2016,the 10% round-trip ticket discount and the 5% online payment discount will be cancelled.


1. Always take note of your Booking code and your Passport number (which is used to book). You may not pick up your ticket if the completed ticket type information is incorrect.
Only senior(over 65 ages) Republic of China citizen and Foreign senior who is eligible for Mackay Project can pay senior fare.
Foreign senior should pay adult fare.
2.Payment methods:
(1) For each Booking code, all or some selected tickets may be paid for via online payment. Any remaining seats will not be reserved.
(2) To buy a round-trip ticket, click the Round-Trip Ticket option in the payment website and enter your Passport number and Booking code to make a payment after ordering your outbound and Return bround tickets.
If you cannot book all of your round-trip tickets at once, you can make the payment for one-way tickets instead.
(3) After your credit card number has been authorized successfully, the ticket information, such as the car number and seat number, will be displayed. If you cancel the payment, the Booking code will be returned to the ticket booking system for other passengers to book.
(4) The online payment system is available for payment for one day cruise trains.
3. How to pick up your ticket and the deadline:
Take your ID card (Passport or Residence permit or Entry-and-exit-permits,which is used to book) at the “TRA Ticket Counters” ,post office and convenience store (7-ELEVEN, Hi-Life, Family Mart, OK Mart) 30 minutes before taking the train.
4.How to cancel online credit card payment and the deadline:
(1) Cancellation should be done up to 30 minutes before your train departs.
(2) A handling fee will be charged for each ticket that is cancelled.
(3) All purchased tickets with the same Booking code should be cancelled together. To cancel some of the tickets, pick them up at TRA station and refund them with the original credit card used to pay.
5. Tickets not picked up after payment.
Purchased tickets are kept in a database and cannot be resold. Whether you pick up your ticket or not, ticket payment will be collected if you do not cancel payment before the deadline.
6. National Travel Card:
For civil servants who want to apply for the “Compulsory Vacation Subsidies,” check the “National Travel Card” option on this payment webpage and select a “Tourist Destination.”
7. After booking, if the payment system is busy,please make the payment later before the deadline. You do not have to perform all steps at once.
8. The “VISA , MasterCard, JCB” card from each bank can be used on the system that uses the latest “VISA,MasterCard, JCB” security mechanism.
9. One booking code can charge only one fee, sometimes credit card issue bank will inform coustomer "Authorization code" when you try to pay, either it is successful or not.You can use (Payment Records Query) to check if your transaction was successful.
10. Passengers who make a payment via a digital credit card (virtual one) cannot refund their tickets.Do not use digital credit card as possible.
11. Other rules are in accordance with the passenger transportation regulations established by the Taiwan Railways Administration.
Check the box for your acknowledge of terms and condition.
I have read the ticketing rules below thoroughly and accept all of them.
(You must click “here” before you can proceed with ticketing. Otherwise, you must buy your ticket in other ways.)

Relevant links: Homepage of Taiwan Railways - Chinatrust Commercial Bank.
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